This article discusses the actions that are needed to resolve account ownership disputes.

Claimant - person or company making the claim.

Account Owner - The person listed as the 3Essentials Hosting Account Owner or the Person listed as the Credit Card owner of the plan in question.

• If the person listed on the Account Owner Profile is different than the Person listed on the Credit Card Profile, then 3essentials deems either as the account owner for the plan in question.  Either the Account Owner or Credit Card Owner will be allowed to make changes on the plan.

In all scenarios, usage of 3Essentials services constitutes acceptance of 3Essentials Terms Of Service which can be found at http://www.3essentials.com/tos.asp

3Essentials acknowledges the below account ownership issues:

   1.      Domain Name ownership
   2.      3Essentials hosting account ownership

Reference the below potential scenarios:

   1.     The Claimant does not own the domain and is not he Account Owner.

   2.     The Claimant owns the domain but is not the Account Owner.
         a.  The Account Owner was an employee of Claimant but is no longer employed.
         b.  The Account Owner is a third party.

   3.     The Claimant is the Account Owner but does not own the domain.

Resolutions:

Scenarios #1 and #3, the Claimant must follow the ICANN Uniform Dispute Resolution Policy located here:

http://www.icann.org/udrp/udrp.htm

Scenario #2, if the Claimant can get the Account Owner to agree to the transfer then the current account owner only needs make the changes in the My Account area, located at: http://www.3essentials.com/myaccount.asp. and update the account with the Claimants information:  Email address, name, phone number, address and updated credit card information.

Scenario #2 a. If you are unable to get the employee that setup the account to make the changes in My Accounts located at: http://www.3essentials.com/myaccount.asp.  then Complainant will need to provide proof that the Account Owner was a former employee. This would need to be done by providing a signed I-9 or W-3* and statement on letterhead that said employee existed, dates employed, and contact with said employee is not possible.  Fill out the form: Account Transfer - Former Employee Not Available (see downloads attached to this article).  3Essentials will provide notice to the account holder of the outstanding claim and will wait 10 days for a response from the Account Owner before proceeding further.  The Claimant will also need to provide proof of domain ownership by faxing a Domain Authorization Letter to 3Essentials.

*If you are in a country other than the United States, you will need to provide employee tax documentation that proves the employee worked for your company.

An administrative fee of $25 will be charged for handling the transfer.

Scenario #2 b. If Claimant can prove ownership of domain, but is not Account Owner then 3Essentials will allow the Claimant to purchase a new hosting plan and direct 3Essentials nameservers to the new account.  3Essentials will provide notice to the account holder of the outstanding claim and will wait 10 days for a response from the Account Owner before proceeding with altering DNS.  The Claimant will also need to provide proof of domain ownership by faxing a Domain Authorization Letter to 3Essentials as well as signing up for the new hosting account with the same email address that is listed with the Domain Registration in WHOIS.

If Claimant cannot prove ownership through the above methods then 3Essentials recommends that legal counsel be consulted.