Q: I receive "530 User cannot log in, home directory inaccessible" when attempting to FTP to my site.

A: Most of the time, this means you've configured your site to use a dedicated IP address, but you're trying to FTP to a different address.  For example, perhaps your site was hosted on server web26.3essentials.com.  Most sites on this server use the primary shared ip address of web26.3essentials.com [72.249.5.10], and as such, would FTP to that IP address (even if they are using an alias like ftp.mydomain.com).

However, if you set up your site to use a DEDICATED IP address, like 72.249.254.254, then you have to FTP to your dedicated IP address, or you'll get the message noted above because each "dedicated IP address" maps to it's own unique FTP server, and if you connect to a different one, you get "home directory inaccessible". 

If you set up your site with a Dedicated IP, try setting that IP as your FTP server name, and try connecting again.  If you still can't connect, contact our support team.