Credentials are the username/password combinations you use to access various accounts. We will not give you your username or password over the phone, chat, or ticket (email). If you have lost one or more of your hosting credentials, please follow the directions below for resetting and/or retrieving those credentials.
MyAccount | Control Panel | Ticketing System | FTP | Email Accounts | Dedicated/Virtual RDP | Domain Registration
MyAccount is where you manage your hosting account information. Here you can do such things as, update your credit card information, account owner information, add authorized contacts, etc.
Username: Your username is the primary email address listed on the account.
Password: Your password was set by you at the time you signed up for hosting.
To retrieve your password click the "Forgot Password" on the MyAccount login area. Enter the primary email address when prompted. The password will be sent by email to the primary email address within a few minuetes. Please be sure to check your Junk/Spam folder if you have not recieved it.
Importan: If you do not know the primary email address contact on your account, or for some reason do not have access to it, you must contact our Billing team for Account Verification, and they can then assist you with this information. To reach our billing team, submit a ticket to the billing team or contact our 1-800 number listed at the top of our site, and select the option for BILLING.
The control panel is where you manage your domains hosting. Depending on your hosting package, you will have either the Plesk control panel or the cPanel/WHM control panel.
Plesk:
Browse to the control panel. Your control panel URL will be something like https://webXX.3essentials.com:8443 where webXX is the server on which the site is hosted. If your hosting is on a virtual server or dedicated server, the link will begin with https://vserverXXX or https://dXXX respectively.
- If you do not recall which the name of the server, you can login to MyAccount at https://accounts.3essentials.com/cad/
- Click the PLANS tab.
- Find the plan on which the domain is hosted and you will see the server there. You can select the CONTROL PANEL link for any domain on the hosting plan. This will launch the control panel for you.
Once you have reached the control panel, use the Forgot Password link. The username is your username for the control panel. The email address is the email address configured in the control panel. This should be a valid email address so that the instructions can be sent to you.
cPanel:
Browse to the control panel. Your control panel URL will be something like https://webXX.3essentials.com:2083 where webXX is the server on which the site is hosted. If your hosting is on a virtual server or dedicated server, the link will begin with https://vserverXXX or https://dXXX respectively.
Click RESET PASSWORD.
Enter your cPanel username, and click RESET PASSWORD. Leave the window open.
You will be sent a CONFIRMATION email with a CONFIRMATION CODE within minutes.
Once you've received the email, enter the CONFIRMATION CODE into the cPanel password reset page or click one of the links provided in the email.
cPanel will generate you a new password - be sure to note it, and log in with that new password. You can change that password under PREFERENCES once logged into cPanel if you prefer.
If you do not know your cPanel username, or you do not receive the CONFIRMATION email, please contact our SUPPORT team for assistance. To reach the SUPPORT team, submit a ticket to the SUPPORT or select the LIVE SUPPORT CHAT link at the top of our site, and select the option for SUPPORT.
To open a ticket with support, sales, or billing, you browse to https://help.3essentials.com/ , login and submit a ticket. If you do not recall your password for the ticketing system, use the Lost Password link to the right.
Username: Your username is the primary or secondary email address listed on the account. Or the email address of an Auhorized Technical contact on the account.
NOTE: 3Essentials only accepts suport and billing tickets from authorized contacts.
FTP credentials are what you use to make an FTP or FTPS connection to publish/upload your website files to your hosting space. You cannot retrieve your FTP credentials, however you can reset them in your control panel.
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Email accounts are managed either through your hosting control panel or through the mail interface directly, depending on your hosting plan.
Username: when specifying the username in a mail client (Outlook, Windows Live Mail, Apple Mail, etc...), the username is the full email address (i.e., me@mydomain.com).
Passwords: passwords cannot be retrieved, and can only be reset through your control panel.
See this Knowledgebase article for managing email accounts. How-To Create and Manage an e-Mail Account.
For those Dedicated Server and Virtual Server customers who do not have a MANAGED server plan, then you have RDP access with administrator credentials provided you at the time of your account setup. If you do not have those credentials, contact our SUPPORT team for options in providing you credentials. To reach our SUPPORT team, submit a ticket or click the support chat option found at the top of of our site.
Domain registrations are billed separately from our Cloud Services. We use a 3rd party reseller to bill and provide support for Domain Registration. If you need assistance with your credentials or other assistance in accessing your domain registration account for domains registered through 3Essentials, please bwose to http://www.3essentials.com/domains/ . Options are there for contacting domain registration support and billing.
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