Symptom: Customer sees the following message when accessing the Control Panel > Domain > Report > FTP Stats:

This is the placeholder for FTP statistics. If you see this page that means that statistics service has not run yet on your server. Statistics service is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.

This can be due to several reasons:

• as noted in the error, if it has been less than 24 hours since the customer first FTP'd files to the site, statistics has yet to complete it's daily processing, and as a result, the statistics for FTP haven't updated yet.
• The customer is using FrontPage to upload files.  Although FrontPage does support the use of FTP, its default and preferred method is HTTP as it allows your FrontPage client and the FrontPageServerExtensions to communicate back and forth about included frontpage components/objects/etc.  When FrontPage publishes over it's default method like this, these connections wouldn't show as FTP connections, therefore will not show under FTP stats.
• The customer is using the Control Panel's File Manager, File Upload function.  This function uploads files over an HTTP connection, and as such, will not show under FTP stats.