If you haven't read it yet, we recommend you review the following KB article which provides an overview of 3Essentials spam protection mechanisms, and explains how training the spam filtering fits into the overall 3Essentials spam protection strategy: Spam Protection: Overview of 3Essentials Spam Protection

This article describes how to enable Content Filters,  available to customers who have our most recent plan versions which are hosted on servers web12, web14, and web16.  Once you've completed reading this article, it's recommended your review the following articles which discuss two other weapons available to you to customize your spam fighting arsenal:

• Spam Protection: Training SmarterMail hosting server spam filtering
• Spam Protection: Enabling 3E's image scanning spam filtering
• Spam Protection: 3Essentials Spam Free Trusted Mail 

If you are attempting to set content filters and you are already using 3Essentials Spam Free Trusted Mail  (details here), see applicable notes at the bottom of this article.

Proceeding with the discussion of content filtering:

To set spamfiltering options for ALL users on the domain, set the domain-wide spam filtering options by:

• log into the control panel with their control panel user/pw.
• click on the domain
• click on the MAIL icon
• you will be prompted to log into the mail management interface, login in with your Control Panel user/pw again. 
• once in the SmarterMail interface, click on DOMAIN SETTINGS, and in the pulldown, you'll have these options:
  • DOMAIN CONTENT FILTERING: here you can set up specific words that will cause a mail to be blocked (i.e., "viagra", etc..).  These filters can be set for subject or content, etc.  See the help icon in this interface if you need details on the configuration options. 
  • DOMAIN SPAM FILTERING: here you can adjust the options for how spam filtering will be handled for all users (i.e., if spam, should the subject line be tagged, or should the mail be deleted) and you can add to a list of "trusted senders". 
  • Settings made here will apply to all email users on that domain. 
• Utilize the ? HELP icon in the SmarterMail Mail Management interface to get more detailed information on configuring content filters.
• Note, individual users can log directly into their webmail interface (http://webmail.yourdomain.com), and can access the same "content filtering" settings, but these will be applied to JUST that user... these are "user-specific" content filters.  Note, user's DO NOT have to continue to use the webmail interface, this is just where they access the settings... these filters will continue to work, even if the customer uses a standard mail client (like Outlook). 
• Please note, functions like "moving to folders" are applicable only to the WEBMAIL interface... this means if you set a rule like "if subject contains the word INQUIRY, move to folder called NEW SALES CALLS", this will move the mail to a folder called NEW SALES CALLS that exists ONLY IN YOUR MAILBOX ON THE SERVER, not in your mail client (like Outlook or Outlook Express)... and that folder would only be accessible via the WEBMAIL interface.  If you want rules like this to put mails into folders in your MAIL CLIENT (like Outlook or Outlook Express), you can do this with a slight variation:
  • setting the content filter's action to ADD A HEADER that includes the folder name, then setting a rule in your mail client to check headers and take certain actions, i.e., a rule that says "if header includes X-folder-newsalescall, then move to folder NewSalesCalls".   This way, the content filter tags the header with something the mail client will look for, and it can then take the appropriate action within your mail client, once it's been downloaded to your mail client.  Please check your mail client software's documentation for information on whether it supports creating rules based on header content, and how to implement. 
    
• Note - domain-wide content filters supercede (override) user-specific content filters.

If you are attempting to set content filters and you are already using 3Essentials Spam Free Trusted Mail (details here), understanding the way content filtering works and examining the impact of the order of the filters is critical to avoid any unexpected results.  Content filtering works by comparing each email to the list of criteria in the content filters in order... it starts with the first content filter, and moves downward until it either finds the mail has matched a content filter's criteria, or there are no more content filters.  If a mail matches a content filters criteria, that action is taken, and the mail is not compared to any other content filters.  In other words, the mail is not compared to any other content filters once it is determined it matches a given content filter's criteria.  As such, the ORDER of your content filters is paramount.  If you're using the Spam Free Trusted Mail configuration, and wish to add other content filters, insert them in middle of the two rules implemented with Spam Free Trusted Mail:

• Allow Trusted Senders (must be first)
• my additional content filters
• Not Trusted Senders (must be last, as it is a global type rule, "from address is *.*")