Question:

My website (or a certain subfolder or area) of my site is prompting for a login/password, and it shouldn't....

Answer:

Two things can cause prompting... and you can tell which one it is, by the text in the actual login prompt window....

• If the prompt is "Welcome to something", this is definitely a protectedURL setting.   The "something" may change (based on the ProtectedURL realm text settings, but a ProtectedURL login prompt will always include the words Welcome to....
  • To resolve, log into your control panel, click on your domain, click the ProtectedURL icon, and review the settings you've set there.  If you still can't resolve it, submit a support request and our team will gladly help.
• If the prompt does not contain "Welcome to", and simply has either "yourdomain.com" or "connecting to yourdomain.com", then the problem is that the file you're trying to access (www.mydomain.com/afolder/myfile.html, for example) doesn't have proper permissions properly set. 
  • To resolve, submit a support request identifying the exact URL/address where you are getting the unwanted login prompt.